PS: We can custom mugs for all pets! Including dogs、cats、pigs、birds and any breeds you want us to make! Just upload the photos
How does it work: You send me pictures of your pet that you would like me to personalize. Let me know about significant color characteristics and spots on the coat that I need to pay special attention to.
How long to receive? 4 weeks to make + 2 weeks to ship =6 weeks
Please feel free to send me a conversation/ email/ quote at any time with any question that has not yet been addressed here.
We will design a draft for you. Most of the products will confirm the draft with you first, (including porcelain, model and painting products), after getting your confirmation, we will start to make products for you, during which all the production The progress will be synchronized with you by email.
Q: How long will it take to receive the item(s）after payment？
A: About 7 weeks.
Including：3-7 days to draw (May be little delay during peak times) + 3 weeks to produce+ 2 weeks to ship
Please note that we provide free update service, so if you want to change the design please reply our confirm email within 2 days. And if you need us to re-draw the portrait, we may need more time to complete it and ship it to you.
In this case, the delivery time may extend from 3-4 weeks to 4-5 weeks, generally it depends on how you want to modify the painting.
Compared with ordinary products, customized products require you to wait more time, but please believe that the waiting is worth it, you will receive a beautifully packaged, well-drawn, textured portrait by the artist.
We ship worldwide. Please note, we can't ship Express to a PO box.
Standard Shipping may not be available to some remote locations. If your address is deemed a remote location, it will be shipped using the best alternative shipping service.
We use Yun express, CNE, USPS, UPS, DHL or FedEx to ship our order based on your location and available inventory.
The shipping frame may face delay issue due to Holiday, Covid 19 and natural disaster, our packages may take longer than usual to reach you.
Is my photo good enough?
Most photos work perfectly in our designs. Photos taken on a mobile phone too! Don't worry, we always check your photo.For best results, make sure to:
- Upload the highest possible resolution (2000x2000 recommended)
- Photo is taken in (day)light
YES, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or sms.
Can I see the artwork before it gets made?
Absolutely YES! We provide confirm and update serivce for Canvas and Manual Printed Plant Pot. For ceramic items, because of technical problems, we can't provide you with draft drawings, almost all ceramic products are produced directly.
Yes! We can draw any pet you like. We've drawn dogs, cats, horses, bunnies, mice, snakes, spiders, turtles, goldfish, ducks, and more!
We often create portraits of pets that have crossed the rainbow bridge. We can always work with our customers and make it work even if they do not have a clear photo of their pet. Our artists are very talented at what they do!