We use recycled beech wood and canvas as raw materials, which allows us to cut carbon emissions to a minimum.
Q: How long will it take to receive the portrait(s）after payment？
A: About 13-24 working days.
Including：3-5 days to draw (May be little delay during peak times) + 3-5 days to print + 7-14 working days to ship
Please note that we provide free update service, so if you want to change the design please reply our confirm email within 2 days. And if you need us to re-draw the portrait, we may need more time to complete it and ship it to you.
In this case, the delivery time may extend from 3-4 weeks to 4-5 weeks, generally it depends on how you want to modify the painting.
Compared with ordinary products, customized products require you to wait more time, but please believe that the waiting is worth it, you will receive a beautifully packaged, well-drawn, textured portrait by the artist.
We ship worldwide. Please note, we can't ship Express to a PO box.
Standard Shipping may not be available to some remote locations. If your address is deemed a remote location, it will be shipped using the best alternative shipping service.
We use Yun express, CNE, USPS, UPS, DHL or FedEx to ship our order based on your location and available inventory.
The shipping frame may face delay issue due to Holiday, Covid 19 and natural disaster, our packages may take longer than usual to reach you.
Is my photo good enough?
Most photos work perfectly in our designs. Photos taken on a mobile phone too! Don't worry, we always check your photo.For best results, make sure to:
- Upload the highest possible resolution (2000x2000 recommended)
- The pet(s) are within the frame
- Photo is taken in (day)light
YES, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or sms.
Can I see the artwork before it gets printed?
Absolutely YES! You will get preview of their artwork and you could ask unlimited update for free！
Absolutely! You can upload individual images of each pet/person, drawing them together on the canvas. Alternatively, you can upload a group photo!
Yes! We can draw any pet you like. We've drawn dogs, cats, horses, bunnies, mice, snakes, spiders, turtles, goldfish, ducks, and more!
We often create portraits of pets that have crossed the rainbow bridge. We can always work with our customers and make it work even if they do not have a clear photo of their pet. Our artists are very talented at what they do!